Shipping Policy

At spookyandsweets.com, we are committed to delivering your orders with care, accuracy, and transparency. This Shipping Policy outlines how orders are processed, prepared, and shipped, and what customers can expect throughout the fulfillment process. By placing an order on our website, you acknowledge and agree to the practices described in this policy.

Order Processing

All orders placed through spookyandsweets.com are subject to verification and approval before shipment. This process helps ensure order accuracy, prevent fraud, and maintain inventory integrity. Orders are prepared for shipment only after payment authorization is successfully completed and the items are confirmed to be available.

We make every effort to process orders efficiently and carefully. However, order processing may be influenced by factors such as product availability, order volume, system maintenance, or unforeseen operational circumstances. During periods of high demand, additional processing steps may be required to ensure that each order meets our quality standards.

Shipping Methods

Orders are shipped using reputable carriers selected at our discretion. The choice of carrier and shipping method is determined based on factors such as package size, destination, and logistical considerations. Shipping methods may vary between orders, and we reserve the right to adjust shipping arrangements as needed to ensure safe and reliable delivery.

Once an order has been shipped, it enters the carrier’s delivery network and is handled according to the carrier’s policies and procedures. While we work closely with our shipping partners, we do not directly control carrier operations once a package has been handed over for delivery.

Order Tracking

When available, tracking information is provided after an order has been shipped. Tracking details allow customers to monitor the progress of their shipment through the carrier’s system. Please note that tracking updates are managed by the carrier and may not always reflect real-time movement or status changes.

If tracking information appears delayed or incomplete, this does not necessarily indicate an issue with the shipment. Updates may be affected by carrier scanning practices, transit points, or system updates.

Packaging and Handling

All products are packaged with care to help protect them during transit. Packaging materials are selected to balance product safety and practical handling requirements. Despite careful packaging, external factors during transit may occasionally result in damage.

If an item arrives damaged or in unsatisfactory condition, customers are encouraged to review our related policies regarding returns or claims. Supporting documentation may be required to evaluate such situations appropriately.

Shipping Restrictions

Certain products may be subject to shipping limitations due to size, material composition, regulatory requirements, or carrier restrictions. In such cases, we reserve the right to cancel or modify an order if shipping is not feasible. Customers will not be charged for items that cannot be shipped under these circumstances.

Additionally, we do not guarantee shipping availability to every location worldwide. Delivery capability may depend on carrier coverage, legal requirements, or logistical constraints.

Incorrect or Incomplete Information

Customers are responsible for ensuring that all order details provided at checkout are accurate and complete. We are not responsible for delivery issues resulting from incorrect, incomplete, or outdated shipping information submitted by the customer. Orders affected by such issues may experience delays, returns, or cancellations.

Risk of Loss

Ownership and risk of loss for products transfer to the customer once the shipment is handed over to the carrier. While we assist in addressing delivery-related concerns when possible, we are not liable for loss, theft, or damage that occurs after the package has entered the carrier’s possession, except as required by applicable law.

Policy Updates

This Shipping Policy may be updated periodically to reflect changes in our operations, shipping partners, or legal requirements. Any revisions will be posted on spookyandsweets.com and will apply to orders placed after the effective date of the update.

We encourage customers to review this policy regularly to stay informed about our shipping practices.