Return Policy

At spookyandsweets.com, customer satisfaction is a priority, and we strive to ensure that every order meets expectations. We understand that purchasing specialty items, collectibles, and themed merchandise online requires trust, and this Return Policy is designed to provide clarity, transparency, and confidence when shopping with us. By placing an order through our website, you acknowledge and agree to the terms outlined below.

General Return Eligibility

Returns may be accepted for items that are received in a condition that does not align with the original order or that arrive with defects affecting usability or appearance. All returned items must remain in their original condition, meaning they should be unused, unaltered, and free from signs of wear. Original packaging, protective materials, tags, and inserts must be included to ensure the item can be properly evaluated upon return.

Items that show evidence of use, modification, or damage caused after delivery may not qualify for return. This includes, but is not limited to, alterations, exposure to environmental elements, or improper handling.

Condition of Items

Due to the nature of the products offered on spookyandsweets.com, particular care is taken to package items securely prior to shipment. Customers are encouraged to inspect their orders upon receipt. If an issue is identified, the item should be kept in its received condition, including all packaging materials, until further instructions are provided.

Collectible items and decorative products often feature handcrafted or intentionally distressed elements. Minor variations in color, texture, or finish that are inherent to the manufacturing process are not considered defects and do not qualify as return reasons.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or preservation concerns. This includes products that have been opened, worn, displayed extensively, or otherwise handled in a manner that affects their resale condition. Items marked as final sale or clearance at the time of purchase are also excluded from return eligibility.

Additionally, customized or specially prepared items made to order may not be returned, as they are produced specifically for an individual purchase.

Return Authorization Process

To ensure accurate handling and tracking, all returns must receive prior authorization before being sent back. Unauthorized returns may not be accepted or processed. Once a return request is reviewed and approved, further guidance will be provided regarding the next steps in the return process.

Customers are responsible for ensuring that returned items are packaged securely to prevent damage during transit. Items that arrive damaged due to insufficient packaging may not qualify for a successful return.

Refunds and Store Credit

Approved returns may be resolved through a refund or store credit, depending on the circumstances of the return and the condition of the item upon inspection. Refunds are issued to the original form of payment used at checkout, where applicable. Store credit, when issued, may be used toward future purchases on spookyandsweets.com.

Refunds or credits will only be processed after returned items have been received and inspected to confirm compliance with this Return Policy.

Exchanges

Exchanges may be available in situations where an item is received incorrectly or arrives with a qualifying defect. Replacement items are subject to availability. If an identical replacement is not available, an alternative resolution may be offered.

Policy Updates

spookyandsweets.com reserves the right to update or modify this Return Policy at any time without prior notice. Changes will apply to orders placed after the updated policy is published on the website. Customers are encouraged to review the Return Policy periodically to remain informed of current terms.

Commitment to Fair Resolution

Our goal is to resolve return-related concerns fairly and professionally. While this policy outlines standard procedures, each situation is reviewed individually to ensure reasonable outcomes whenever possible. We appreciate our customers’ understanding and cooperation in following these guidelines.

By shopping with spookyandsweets.com, you agree to this Return Policy and acknowledge its terms as part of your purchase experience.